Tickets

Revisions

A ticket revision may be necessary if an excavator needs to:

  • Notify a specific utility that did not or could not respond
  • Issue a correction regarding contact information
  • Add information or clarify the area to be marked as long as it does not change the location of the stakeout or the scheduled date of the excavation

A revision must be requested at least 10 working days prior to the stated commencement date.

To revise a ticket, Dig Safely New York needs the following information:

  • Dig Safely New York ticket number of the request to be revised
  • Reason for the revision

All previous information must remain on the ticket when making a revision. The location of the stakeout can be clarified but not changed. Revisions must be sent to all of the originally notified members, even if you wish to only notify one of them.

Cancellations

If necessary, a location request can be cancelled any time prior to the stated commencement date.

To cancel a ticket, Dig Safely New York needs the following information:

  • Dig Safely New York ticket number of the ticket to be cancelled
  • County, place, and street of the location on the ticket to be cancelled
  • Explanation of the cancellation (e.g., wrong street information)

Once a ticket has been cancelled, it cannot be recalled.

Expirations

If your excavation does not start within 10 working days of the stated commencement date, your stakeout request is no longer valid, and a new stakeout request is necessary unless the markings at the site have been preserved. It is imperative to maintain the markings from your stated commencement date until excavation work is complete. 

Extent of Excavation

The extent of excavation (EOE) policy regulates how much or how far any given work site can be entered on a ticket.

The EOE policy assists those involved with the One-Call Process. It allows excavations on separate properties or that continue for miles down the road to become more finite, resulting in faster clearances and shorter response time.

The EOE policy states that:

An excavation notice shall consist of a contiguous work site within a block or within 500 feet, whichever is greater. This includes the side of a road, in a field, in the median of the highway, or anywhere the work is continuous. The dig site can also extend around the corner of a block for a distance not to exceed 500 feet. If the work is being done at a property (house, business, vacant lot), you must enter a location request for each individual property, even if the properties are side by side.

For example, if you are installing service lines to addresses #35, 37, 38, and 51, individual location requests will need to be created for houses #35, 37, 38 and 51. Each address will receive a separate ticket number because the excavator will be moving from address to address.

However, if you install a main line that will “feed” those houses, the work can go on one location request. The difference is due to the work (e.g., ditching, trenching) continuously moving along the road in front of multiple properties. These tickets will be held to the standard stated in the EOE policy.

Trees

If you have a single address at which you are planting several trees, you do not need a separate ticket for each tree. The address serves as the "work site." Therefore, if you are planting 10 trees at house #23 Smith Street, all of the work can go on one ticket.

If you are installing 8 trees on a street at different locations (Ex.: 5 trees on the north side and 3 trees on the south side), you will need a separate ticket for each location. Again, this is known as "picking up shop.” The location requests will also need to be divided by using the EOE rules.

If you DO NOT have any addresses, you must enter one ticket for each tree. The customer service representative will assist you with any questions as you enter the information for each ticket

Soil Borings

Soil borings can be entered cross road to cross road (or reference marker to reference marker), as divided by each side of the road. Therefore, if you are working on the north AND south sides of Elm Street between Pine and Oak Streets, you will have to enter one location request for the north side of Elm Street and another for the south side (between Pine and Oak).

However, if you are doing several soil borings on one property, all the borings can be entered on one location request.

Utility Poles

Utility pole excavations (pole placements, installs, anchors, etc.) can be placed on ONE location request, including up to three poles per ticket. In other words, as long as the poles are contiguous, up to three poles can be placed on the same ticket; regardless of house numbers, pole numbers or which side of the street the poles run (i.e. pole 12506-2 (east side), 12508-1 (west side), 12510-2 (east side)). However, the original EOE policy of “block to block or 500-ft whichever is greater” for each ticket still applies. If two poles are on the west side of an intersection and the next one is on the east side of the intersection, you would need two separate tickets (one ticket for the 2 west side poles; one ticket for the 1 east side pole).

The diagram below shows an example:

Poles 1, 1a, and 2 can all go on one ticket since they are consecutively numbered and are all in the same block. Poles a, 1, and 2 could also go on one ticket. If the caller were working on poles 1, 2, and 3, however, they would need to call in two separate tickets since EoE goes from block to block (poles 1 and 2 would go on one ticket and pole 3 would be on a second ticket). The same would apply if they were calling in for poles 2, 3, and 4.

 

Signs

Signs can be entered as three signs per ticket. They do not have to be consecutive; however, they do have to be broken up per side of the road. They should follow the original EOE policy of “block to block or 500-ft whichever is greater” for each excavation requested.

Please remember, in most cases no more than three signs will be allowed per location. The exception for the 3 sign posts per ticket procedure would be when you are working on any state routes and/or interstates. If you are working on either of these types of roads, you may put as many signs as you want on one ticket, but the ticket must be reference marker to reference marker or cross road to cross road.

So, if you are placing 15 signs between reference marker 1512.3 and reference marker 1513.3 on NY RT 176, it would be acceptable to put all of this information on one ticket. However, if you are installing 5 signs on Jones Ave in the village, you would need 2 separate tickets (3 on one ticket; 2 on the last ticket).

*The utility pole policy was reviewed and amended per the Dig Safely New York Executive Committee effective May 14, 2007. The changes were made with damage prevention in mind. Please note that no more than three consecutive poles will be allowed per location.

*The signs and test boring policies were reviewed and amended per the Dig Safely New York Executive Committee effective May 4, 2011.