I-Notice Upgrade and Scheduled Maintenance

We are excited to announce that Dig Safely New York will be enhancing its i-notice program. Over the past several months, we have been working on changes and upgrades that have streamlined the look of i-notice, made the program more user-friendly, and added significant functionality. We’re hoping that you will find these enhancements beneficial.

In an attempt to make the transition as convenient as possible, the scheduled maintenance will take place October 21, 2014, between 8 p.m. and 12 a.m. on October 22, 2014. During this time, there will be a system-wide outage affecting all ticket entry and web-based programs, including i-notice and APR. This means you will not be able to go online to request location tickets, check responses, or enter responses. Additionally, our call center will only be taking emergency tickets during the scheduled outage. Please be sure to read the announcements on the i-notice and APR login pages, as we will use that to keep you up-to-date.

To get you well-adjusted to the new features that will be added, we will be hosting group web training sessions before and after the update. We will also have online resources you can visit to read about our new features. These resources include screen shots, video tutorials, and user guides.

 

New features will include:

  • The overall look of the program has changed, starting with the login page.

  • The program will now guide you to enter all necessary information based on where you have indicated you will be working.

  • The ticket summary feature has been updated to help you as an excavator manage your tickets and responses.

  • We have added parcel data to our mapping! Where parcel data is available the program will automatically find the address for you. This makes the mapping section of the program much easier to use.

 

We understand that this outage may impact some of our customers. We appreciate your patience and understanding as we work to bring you reliable and safe systems. Should you have any questions or concerns, the best way to contact Member Support is by email, database@digsafelynewyork.com. We will try our best to get back to you as soon as possible.  

 

What you can do to limit the impact:

  • Plan ahead and make sure all regular tickets are requested either online with i-notice or via phone before the scheduled maintenance.

  • Make sure all APR responses are entered prior to the scheduled outage.

  • Communicate this outage with anyone else within your organization that may need to utilize Dig Safely New York’s services.

  • Contact member support before October 21, 2014, with any known issues.